Frequently Asked Questions
If you currently have a question, the answer is probably right here. If not, feel free to contact us here.
How long does delivery take?
Our average delivery time is 5 to 7 business days.
To avoid storage and labor costs, we work directly with our manufacturers and do not use any middlemen. This allows us to offer you much better prices than in a physical shop.
Where do you ship and what are the shipping costs?
Spediamo in tutto il mondo e la spedizione è GRATUITA.
Who delivers my order and what are the delivery times?
Your items are delivered via your local postal service.
Delivery times depend on your local post office’s schedule.
I entered the wrong address, what should I do?
Don’t worry — if your order has not yet been shipped, contact us immediately and we’ll update your information.
However, once a package has left our warehouse, no changes can be made.
Some items are missing from my order, where are they?
We work with several suppliers. If you ordered multiple items, they may be shipped from different warehouses, meaning you may receive separate packages at different times.
If you ordered multiple units of the same item, they will be shipped together in one package.
Is your website secure?
Our website is 100% secure — actually even 300% secure.
Here’s why:
- Our site is protected by HTTPS encryption (the little lock icon in your browser confirms it).
- All pages are encrypted and cannot be hacked.
- Payments are processed through Stripe, one of the safest payment platforms in the world.
In short: your purchase is completely safe.
What payment methods do you accept?
You can currently pay by Credit Card or PayPal.
We do not accept checks, bank transfers or cash on delivery.